1. Cancellation Policy

1.1. Orders may be canceled within 12 hours of placing the order. After this time frame, cancellations may not be possible due to order processing.

1.2. To cancel an order, please contact our customer service check contact us for contact information.

2. Refund Policy

2.1. We offer refunds only in the case of defective or damaged items. Refunds will not be provided for changes of mind or choice.

2.2. To be eligible for a refund, you must notify us within a days of receiving the defective or damaged item.

2.3. To initiate a refund, please contact our customer service team with clear photographs of the defective or damaged item, showcasing the issue from all angles (360-degree courier opening video must). This is crucial for us to assess the defect or missing parts accurately.

3. 360-Degree Inspection

3.1. For any defect or missing parts, a 360-degree courier opening video is required. Please provide comprehensive images or videos that clearly depict the issue from all perspectives.

3.2. Without an uncut 360-degree courier opening video, we may be unable to process your refund request.

4. Return Shipping

4.1. No return is required for items with defects or missing parts. However, we may request additional information or documentation to verify the issue.

5. Eligibility for Refund

5.1. Refunds will be processed once the defect or missing parts are verified.

5.2. If the item is no longer in stock or cannot be replaced, a refund will be issued to the original payment method.

5.3 We our self arrange a return pickup for any kind of return.